Customer  Support  Services

The Abacus staff can be used to complement and supplement customer staff on activities at the customer site.  This service proves particularly useful in meeting peak requirements or immediate needs in which special expertise is required.

Abacus Customer Support Services provides the customer team with additional support for both short- and long-term activities involving requirements analysis, design, development, documentation, testing, and training.  Most work is accomplished on a labor-hours basis.

Our staff is large, diversified, and experienced in almost every aspect of systems and software activity.  Field operations are supervised and scrutinized by our management team which provides technical and administrative support for each activity.  They draw upon the resources of our entire company to ensure expertise, schedule compliance, and success for the project.

Our labor-hours billing rates are the same for all customers.  They are shown below for each of our
technical staff categories for the Calendar Year 2010.